Privacy Policy

Introduction Cross Connect Communications (“we,” “us,” or “our”) provides technology services focused on network failover, connectivity, cloud-based building security, and intra-office communications. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, engage with our sales or support teams, or otherwise interact with us. By using our services or providing personal information to us, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

• Contact information: name, company name, job title, email address, phone number, mailing address.

• Account information: username, password, billing and payment information, billing address.

• Service-related information: service configurations, device identifiers, IP addresses you provide, and other information necessary to deliver and manage services.

• Support and communication: messages you send to our support or sales teams, call recordings or transcripts when you contact us (with notice where required).

• Customer content: data you transmit to or store in our services (may include sensitive business data depending on how you use our services).

Information We Collect Automatically

• Usage data: pages visited, features used, session duration, error logs, performance metrics.

• Network and device data: IP addresses, device type, operating system, browser type, MAC addresses or device IDs where applicable, and network connection details.

• Cookies and similar technologies: session cookies, persistent cookies, web beacons, and analytics identifiers to provide and improve our services and website experience.

Information From Third Parties

• Integrations and partners: information from service providers, partners, or integrations you connect with our services.

• Public and commercial sources: business contact details and company information from publicly available sources or commercial data providers.

How we use information

We use the information we collect to:

• Provide, operate, maintain, and improve our services and website.

• Create and manage customer accounts and subscriptions.

• Process payments, billing, and order fulfillment.

• Respond to inquiries, requests, and provide customer support.

• Monitor and improve network performance, reliability, and security, including failover operations and incident response.

• Deliver product updates, alerts, and communications related to service status, maintenance, and security.

• Personalize user experience and present relevant content or offers.

• Comply with legal obligations and enforce our terms and policies.

• Conduct analytics, troubleshooting, and internal business purposes.

Legal Basis for Processing (where applicable) For users in jurisdictions requiring a legal basis (for example, the European Economic Area), we rely on:

• Performance of a contract: to provide services you request.

• Legitimate interests: for network security, fraud prevention, service improvement, and operational needs.

• Consent: where required for marketing communications or certain cookies.

• Legal obligation: to comply with applicable laws and regulatory requests.

Sharing and Disclosure of Information We may share information as follows:

• Service providers and vendors: third-party processors who perform services such as billing, payment processing, hosting, analytics, email delivery, and technical support under contract and limited use.

• Affiliates and corporate partners: for business operations, subject to confidentiality protections.

• Professional advisors: legal, accounting, and audit services for compliance and business needs.

• Business transfers: in connection with a merger, acquisition, financing, or sale of assets (with notice where required).

• Legal and safety reasons: to comply with legal process, respond to lawful requests, protect rights and property, or when necessary to prevent harm.

• Aggregated or de-identified information: that cannot reasonably be used to identify an individual.

International Transfers Our services and third-party service providers may be located in multiple countries. When we transfer personal information across borders, we take steps to ensure appropriate safeguards are in place consistent with applicable law, such as contractual protections and, where necessary, approved transfer mechanisms.

Data Retention We retain personal information as long as necessary to provide services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and legal requirements.

Security We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encryption where appropriate, network monitoring, and regular security assessments. No system is completely secure; we cannot guarantee absolute security of information.

Your Choices and Rights

• Account information: you can review and update your account information through your account dashboard or by contacting us.

• Marketing communications: you may opt out of marketing emails by following the unsubscribe instructions in those messages or contacting us directly. Transactional or service-related communications are required for service delivery and cannot be opted out of.

• Cookies and tracking